Find answers to our most frequently asked questions below. If you can't find what you're looking for please contact us and we'll get in touch with 24 hours.
WE accept all major credit cards and Paypal. The charge will read: 3PAS Store.
Shipping and handling charges are auto calculated by the website based on the value of the order and the method of shipment.
Shipping is through UPS and the post office.
International Orders, please read the header entitled: International Orders.
-New York customers will be charged sales tax based upon their
-International orders may be subject to duties or tariffs. These
will be collected by the destination country's customs office and
payment will be the responsibility of the customer. Should a
package be refused it will not be returned to the USA and the total
invoiced amount will still be charged to the customer.
Exact exchanges will be made on damaged, defective products or
incorrect products. If the shipping box is visibly damaged
upon receipt, refuse it and notify us via e-mail
immediately or toll-free telephone at 888-982-2200.
If you are unhappy with your purchase, you may return it to us,
undamaged, for a refund of the cost of the item within 30 days of
receipt. Clothing that has been worn or washed may not be
Please include the following information with the return:
-Your Name, address, email, phone number and order number
-Request either Refund or Exchange
-Reason for Refund or Exchange
-If Exchange include new size / item (exchange only for equal or
Please insure and send the merchandise to...
728 East 136th Street, Studio 6Q
Bronx NY 10454
In addition to insuring your return, we highly recommend that
the order be sent with Delivery Confirmation. Should our Returns
Dept not receive your return, we will not be able to issue a
Credits on returns will be issued on the price of the merchandise
and any sales tax, if applicable. Exchanges will be treated as a
return and shipping will be charged to ship any requested
Items that are returned to our warehouse as non-deliverable by UPS (US domestic orders only) or returned after 3 delivery attempts,
will be treated as a return. Shipping will be charged again upon the request of an order reshipment.
We will attempt to honor all international orders. We try to ship in ways to lower import fees, though shipping international seems to be getting increasingly difficult.
The following restrictions and charges apply to International Orders:
Due to size or package weight additional charges may apply.
If required, you will be contacted by email prior to shipment for approval of the adjusted order total.
Postal orders are not insured and delivery time varies.
The customer is responsible for the payment of any import duties.
Refused shipments will be treated as an abandoned order and credits will not be issued.
We may request that proof of identification and credit card
ownership be faxed or e-mailed.
Orders shipped via FedEx / UPS will be insured and should
arrive in 2-3 weeks but usually have import fees which we do not collect and could be excessive.